Privacy Policy

Last updated: 26 May 2026

1. Who We Are

Biohazard Cleaning Services UK provides specialist biohazard, crime scene, trauma, unattended death, and hoarding cleanup services across the United Kingdom. We are the data controller for personal information collected through this website.

Email: quotes@biohazardcleaningservices.uk
Phone: 0333 567 2541
Address: Suite 1, 1 Northumberland Avenue, London, WC2N 5BW

2. Information We Collect

We collect personal information you submit through our contact and quote forms. This may include:

  • Your name
  • Your email address
  • Your phone number
  • Your postcode
  • The service you are enquiring about
  • Any additional information you include in your message

We also receive standard technical information through server and hosting logs, including your IP address and browser type, used for security and spam prevention purposes only.

3. How We Use Your Information

We use the information you provide to:

  • Respond to your enquiry or quote request
  • Arrange and carry out the biohazard cleaning services you have requested
  • Contact you to confirm attendance, access requirements, or provide an updated quote
  • Comply with legal obligations, including licensed waste disposal records

We do not use your information for unsolicited marketing. We do not sell or share your personal data with third parties for their marketing purposes.

4. Legal Basis for Processing

We process your personal data under the following lawful bases (UK GDPR Article 6):

  • Legitimate interests — responding to enquiries you have initiated and preventing spam or fraud
  • Contract performance — where you have engaged us to carry out a service
  • Legal obligation — where we are required to retain records by law (for example, waste carrier records)

5. Data Retention

Enquiry data is retained for up to 24 months from the date of last contact. Records relating to completed services, including waste disposal documentation, are retained for up to 6 years in accordance with HMRC requirements and environmental regulations. You may request deletion of your personal data at any time by contacting us directly.

6. Third-Party Services

Contact form submissions are processed by Resend (resend.com), a transactional email service. Your submitted data passes through their API to deliver your enquiry to us by email. Resend does not store your submission data beyond temporary processing. We do not use Google Analytics, Meta Pixel, or any advertising tracking scripts on this website.

This website is hosted on Cloudflare Pages. Cloudflare may log standard request metadata (IP address, request path, timestamp) for security and performance purposes. See Cloudflare's privacy policy at cloudflare.com/privacypolicy for details.

7. Cookies

This website does not use tracking cookies, analytics cookies, or advertising cookies. Google Fonts are loaded from Google's servers, which may log your IP address as a standard part of that request. We do not use any other third-party scripts that set cookies.

8. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your data (the "right to be forgotten"), subject to legal retention obligations
  • Object to processing based on legitimate interest
  • Request restriction of processing in certain circumstances
  • Lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113

To exercise any of these rights, contact us at quotes@biohazardcleaningservices.uk. We will respond within 30 days.

9. Data Security

This site is served over HTTPS via Cloudflare. Form submissions are transmitted securely. We take reasonable technical and organisational precautions to protect your personal data against loss, misuse, or unauthorised access. No method of internet transmission is 100% secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page reflects when the policy was last revised. Continued use of this website after changes are posted constitutes acceptance of the updated policy.

11. Contact

If you have any questions about this policy or how we handle your personal data, please contact us: